RLI Insurance Company

A rapid response to customers in their times of need

RLI has provided hurricane insurance for Hawaii homeowners for more than 22 years. When wildfires struck Hawaii in August 2023, RLI contacted EasySend to help rapidly digitize their claims process, making it easier for homeowners and renters to file a Proof of Loss. With EasySend, RLI achieved full production in just two days.

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Live in weeks

Increased form submissions

Better customer experience

Best binding month to date

EasySend helps us digitize processes in an easier and faster way to enhance our customers' experiences.

Caitlin Hauk

Senior Innovation Specialist

The mission:

Simplify the Proof of Loss process

At RLI, the Proof of Loss process involved the adjuster sending out forms via email, which the insured had to print, sign, scan, and return to start the process and receive payment. When customers were facing the worst natural disaster in Hawaii’s history, a cumbersome insurance process was the last thing they needed. That’s when RLI knew they had to simplify the claims process to accommodate their distressed customers.

The solution:

File a proof of loss form digitally

The RLI team was able to digitize their Proof of Loss form in just two days. Since launching the digital form, it’s been much easier for RLI to complete the claims process, eliminating the need to scan, print, and physically sign forms. Now RLI has an easy and convenient way to support customers when they need them the most.

About RLI Corp

RLI is a U.S.- based specialty insurance company that provides property, casualty and surety bond products to individuals and businesses.
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Learn more at RLICorp.com

Partners since 2023

EasySend's growth within the organization has been significant. Initially introduced om 2023, the platform is now leveraged in multiple business areas. Feedback suggests EasySend has improved processes for RLI customers, making insurance experiences easier.

Simplifying the claims process

Live in two days
Trained on how to use EasySend, the RLI team built a digital Proof of Loss process in just two days.
Easy online experience
Customers can now provide Proof of Loss online without having to scan, print, physically sign, and mail forms.
Streamlined operations
Receiving digital documentation makes it much easier and faster for RLI to evaluate claims and pay insured parties online.