Customer story
RLI
A rapid response to customers in a time of need
Digitizing part of their claims process made it easier for
homeowners and renters to submit a Proof of Loss online.
RLI, a leading specialty insurance company, has provided homeowner and rental insurance to the Hawaii market for nearly 25 years. When major wildfires struck Maui in August 2023, RLI contacted EasySend to help rapidly digitize a portion of their claims process, making it easier for homeowners and renters to submit a Proof of Loss. With EasySend, RLI achieved full production in just two days.
Live in days
Easy online expierence
Streamlined operations
Improved efficiency
“EasySend helps us digitize processes in an easier and faster way to enhance our customers' experiences.”
About
RLI
RLI Corp. (NYSE: RLI) is a US-based specialty insurance company that provides property, casualty, and surety bond products to individuals and businesses. The company provides deep underwriting expertise and superior service to customers nationwide, covering commercial and personal lines. RLI offers products through its insurance subsidiaries, such as RLI Insurance Company, Mt. Hawley Insurance Company, and Contractors Bonding and Insurance Company. All RLI’s subsidiaries are rated A+ “Superior” by AM Best Company. RLI has paid and increased regular dividends for 48 consecutive years and delivered underwriting profits for 28 straight years. Learn more at RLICorp.com.
Industry
Insurance
Founded in
1965
Digital journeys
Specialty Commercial Insurance
Personal Lines
Surety Bonds
Mission
Simplify the Proof
of Loss process
At RLI, the Proof of Loss process involved the adjuster sending out forms via email, which the insured had to print, sign, scan, and return to start the process and receive payment. When customers were facing the worst natural disaster in Hawaii’s history, a cumbersome insurance process was the last thing they needed. That’s when RLI knew they had to simplify the claims process to accommodate their distressed customers.
Solution
File claims digitally & pay online
EasySend Certified, the RLI team successfully digitized their Proof of Loss process in just two days. Since its launch, it has been much easier for RLI to pay insured parties online, eliminating the need to scan, print, and physically sign forms. Now, RLI has an easy and convenient way to report claims online, supporting customers when they need them the most.
Live in two days
Trained on how to use EasySend, the RLI team built a digital Proof of Loss process in just two days.
Easy online experience
Customers can now provide Proof of Loss online without the need to scan, print, physically sign, and mail forms.
Streamlined operations
Receiving digital documentation makes it much easier and faster for RLI to evaluate claims and pay insured parties online.
Partners since 2020
Initially introduced in 2023, EasySend is now leveraged in multiple business areas. Feedback suggests EasySend has improved processes for RLI customers, making insurance experiences easier.
